Last updated: January 02, 2026
This Privacy Policy describes how PingAlert (“we”, “us”, “our”) collects, uses, and shares personal information when you use our website and services (collectively, the “Service”).
For the purposes of applicable data protection laws, PingAlert is the controller of your personal information unless stated otherwise in a data processing agreement.
We collect information directly from you, automatically from your device and use of the Service, and from third parties such as identity providers, analytics, payment processors, or your chosen integrations.
We use information to provide and improve the Service, authenticate users (including via Google Sign-In), process payments, send service communications, provide support, detect abuse, comply with legal obligations, and for anonymized analytics.
Where required, we rely on the following legal bases: performance of a contract, legitimate interests (e.g., securing and improving the Service), consent (where applicable), and compliance with legal obligations.
We share information with vendors and service providers who process data on our behalf (e.g., hosting, support, email, payments). We may disclose information to comply with law, enforce our agreements, or protect rights and safety. We do not sell personal information.
We use subprocessors to deliver the Service (e.g., cloud hosting, email delivery). We take steps to contractually require appropriate safeguards. A current list is available upon request and may change over time.
We retain personal information as long as needed to provide the Service and for legitimate business or legal purposes. Retention periods vary by data type and context. For example: account records for the life of the account plus a limited period, billing records per tax/regulatory requirements, logs for a limited rolling window unless needed for security or legal reasons.
We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.
We may transfer information to countries other than your own. Where required, we use appropriate safeguards, such as Standard Contractual Clauses.
Depending on your location, you may have rights to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent. To exercise rights, contact privacy@pingalert.io. You may also have a right to lodge a complaint with a supervisory authority.
EEA/UK: You may contact your local data protection authority. California: You may have rights under the CCPA/CPRA, including to know, delete, and correct, and to opt out of certain processing such as “sharing” for cross‑context behavioral advertising (which we do not perform).
We use cookies and similar technologies for authentication, preferences, analytics, and to improve the Service. You can control cookies through your browser settings. Some features may not function without certain cookies.
Do Not Track / Global Privacy Control: We honor legally recognized browser signals where applicable and technically feasible.
Our Service is not directed to children under 13, and we do not knowingly collect personal information from them.
We may update this Policy from time to time. Material changes will be communicated by appropriate means. Your continued use of the Service signifies acceptance of the updated Policy.
When we process monitoring data on your behalf, we act as a processor under applicable laws. A data processing agreement (DPA) is available upon request. You are responsible for providing any required notices and obtaining consents from end users for data you direct us to process.
Questions about privacy? Contact privacy@pingalert.io.